Good Housing Pty Ltd – Privacy Policy 

ABN: 89 631 664 901 

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1. Purpose
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Good Housing Pty Ltd (“Good Housing”, “we”, “us”, or “our”) is committed to protecting the privacy of our tenants, applicants, partners, employees, and all individuals with whom we engage.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). 

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2. Scope
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‍This policy applies to all personal information collected, stored, and managed by Good Housing Pty Ltd across all areas of our operations, including but not limited to our housing services, marketing activities, tenancy management, and interactions with third-party providers. 

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3. What is Personal Information?
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‍“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include name, contact details, medical or disability-related information, and financial information.
“Sensitive information” is a subset of personal information and includes information about an individual’s health, racial or ethnic origin, or disability. We take extra care when handling sensitive information. 

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4. What We Collect
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‍We may collect personal information including:
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- Name, email, date of birth, contact details
- Health and disability information relevant to housing and support
- NDIS-related information, including plan and funding status
- Nomineee or guardianship details, where applicable. 
- Information about your interactions with our services (e.g. enquiries, complaints, applications)

We may collect this information directly from you, your representative, support coordinator, plan manager, SIL provider, or relevant government agencies, with your consent or as authorised by law. 

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5. Why We Collect Your Information
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We collect and use your information for purposes such as:

- Assessing applications for housing and services
- Managing your tenancy and delivering our housing programs
- Coordinating with support services and providers
- Meeting our legal and compliance obligations under NDIS and SDA frameworks
- Responding to enquiries, feedback, or complaints
- Conducting quality assurance, research, and service improvements

• To improve and tailor our marketing communications, including updates about our services, housing options, and community initiatives (where you have provided your consent). 

Direct Marketing

Good Housing may use personal information to keep individuals informed about our services, developments, or broader updates relevant to specialist disability accommodation — including changes to the National Disability Insurance Scheme (NDIS). We will only do so where we have received express or implied consent, or where permitted by law. Communications may be sent through various channels such as email, SMS, phone calls, postal mail or social media. 

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Where individuals have agreed to receive updates from Good Housing, that consent remains active unless we are notified otherwise. Individuals can choose to opt out of these communications at any time, as outlined below. 

Opting Out  

You can opt out of receiving marketing communications from Good Housing at any time by: 

• Letting us know during a marketing phone call that you no longer wish to receive such calls; 
• Clicking the unsubscribe link included in our promotional emails or SMS messages; or 
• Contacting our team directly via email at info@goodhousing.com.au, by phone at (02) 8077 1110, or by writing to:
  
  Marketing Team‍
  Good Housing
  Suite 1.07, Building 3
  35 Waterloo Road
  Macquarie Park, NSW 2113 

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6. Disclosure of Personal Information
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We may disclose personal information to:

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- Your nominated support network (e.g. support coordinator, SIL provider, plan manager)
- Government bodies or regulators (e.g. NDIS Quality and Safeguards Commission)
- Legal or compliance authorities, when required by law
- IT or administrative service providers under strict confidentiality obligations 

• Third-party suppliers and service providers who assist in the operation of our website, digital marketing platforms, analytics tools, and business functions — under strict confidentiality and data protection agreements. 

 
We do not sell or rent personal information to third parties. 

 
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Use of Cookies and Tracking Technologies 

• We use tracking technologies on our website to improve user experience, deliver relevant content, and understand how our site is used.
  
  

Google Analytics 

We use Google Analytics, a web analytics tool provided by Google LLC, to collect insights about how visitors engage with our website. This includes: 

• Pages viewed and time spent 
• Referral sources (e.g., how you found our site) 
• Device type and general location (e.g., city or region) 

This data helps us improve the performance and design of our website and better understand what our visitors are looking for. 

These cookies collect aggregated, anonymous data and do not identify individuals. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on. 

Google Tag Manager 

We also use Google Tag Manager, which helps manage and deploy website tags (such as Google Analytics) without modifying the website code directly. Google Tag Manager does not collect personal data itself but may trigger tags that do.

Managing Cookies 

You can control or disable cookies via your browser settings at any time. Please note that some features of our website may not function properly without cookies. 

For more information on how Google uses data from its services, visit Google’s Privacy & Terms.

7. Data Security and Storage
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We take reasonable steps to safeguard your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

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- Secure servers and encrypted databases
- Internal access controls and staff training
- Confidentiality agreements with service providers

Information is retained only for as long as required to fulfil its purpose or as legally required, after which it is securely destroyed or de-identified.

8. Access and Correction 
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You have the right to request access to the personal information we hold about you and to request corrections where necessary.
To request access or changes to your information, please contact us using the details below. We will respond within a reasonable time and may require identity verification before processing your request.

9. Making a Privacy Complaint

If you are concerned about how we have handled your personal information, please contact us at (02) 8077 1110  or info@goodhousing.com.au. We take all privacy complaints seriously and aim to resolve them promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

10. Changes to This Policy
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This Privacy Policy may be reviewed and updated from time to time. The most recent version will always be available on our website or upon request.

11. Contact Us
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Good Housing Pty Ltd
ABN: 89 631 664 901
Suite 1.07, Building 3, 35 Waterloo Road
Macquarie Park, NSW 2113
Phone: 02 8077 1110
Email: info@goodhousing.com.au
Website: www.goodhousing.com.au